FAQs

Get the answers to all of your questions

Welcome Anywhere is charged monthly and collected in advance by Direct Debit. There is no fixed contract and you can cancel at any time.

Welcome Anywhere is super-easy to use and we are on a constant mission to ensure the features contained within it are instantly familiar. However, we appreciate you may need to speak to someone occasionally, and all Welcome Anywhere contracts include Monday-Friday 8.30am – 5.30pm telephone support. Technically, the system is supported every second of the year, though, because it is our responsibility to ensure it is always available, no matter where you are.

Please click here to see the Welcome Anywhere service terms and conditions.

Welcome Anywhere is compatible with a number of till systems. Please contact us to find out more.

No. We’ve built Welcome Anywhere in a ‘responsive’ fashion, so that it automatically resizes itself to best fit the screen size in use – without turning any features off.

Yes. In fact, it’ll work on almost any device with an Internet connection and web browser!

None at all. You simply pay a low, fixed monthly fee for Welcome Anywhere and can add SMS text messaging at 6p per message, if required. We’ll charge you nothing extra!

You don’t need to! All Welcome Anywhere subscriptions include automated backups as standard. You need not lift a finger.

Welcome Anywhere includes a quickly-accessible rate override feature which enables you to flex your rates on any date and across multiple room types and packages with just a few clicks.

We have successfully migrated properties from a range of booking systems to Welcome Anywhere, without any manual input required. Data comes in many different forms but we will always endeavour to oversee a timely and seamless migration.

Yes, of course. Welcome Anywhere includes a powerful rate management tool which enables you to build your rack and seasonal rates, special offers, and much more.

We would expect you to see an increase in your establishment’s occupancy due to the live accuracy of your availability and the ease with which guests can book. The automated process of updating your website (and others) frees your time to do other things. What’s more, you can send discount codes to guests in order to convince them to book directly and increase the value of their stay by offering optional extras such as champagne on arrival. Online booking is no longer an optional tool – it is an essential one.

We don’t! The system includes connections to the most popular channels and there are no additional charges.

Don’t worry, we have invested heavily in our technical infrastructure and your data is safe. Welcome Anywhere Plus also has an emergency list, so you can still view current guests, arrivals, departures and availability for up to two weeks in the future while you wait for your connection to return. Welcome Anywhere has also been optimised for mobile devices, so if you have a 3G-connected smartphone, you’ll be able to access your entire booking system from the palm of your hand.

Refund & Cancellation Policy

You can cancel your subscription to Welcome Anywhere at any time, there is no ongoing contract.

Please send an e-mail to accounts@welcome-systems.uk with the following subject line: Cancel Account: [insert your property name here]

We’ll respond via e-mail within 3 working days to confirm the account cancellation.

Once your cancellation has been processed, you will not be billed again. A refund of your subscription fee will be pro-rated based on the date your cancellation was submitted.

Please allow up to two weeks for refunds to appear on the debit or credit card used to pay your subscription. For subscriptions paid by Direct Debit, please allow one week for the refund to be transferred to your bank by BACS.

If you have any problems cancelled your subscription, please contact out Accounts Team on 0845 4582121 or 01604 889800 and select option 2.

No, the system is 100% web-based which means that you only need an internet connection.