How to find happy (and not so happy) hotel guests on social media

By |May 26th, 2016|

Your guests are talking about your hotel on social media. Facebook check-ins on arrival, room photos published instantly to Instagram and tweets describing their checkout experience in real time are just some of the examples of how social media could be affecting your business.

What’s more, your guests’ followers may be getting involved, too. One seemingly-innocuous […]

Welcome Anywhere now compatible with Apollo Touch EPOS

By |May 26th, 2016|

We’re delighted to announce that the Welcome Anywhere hotel booking system is now compatible Apollo Touch, a leading EPOS system from the team at L.C.R. Systems.

The new Apollo link enables residents’ food and drinks bills to be posted directly to their room accounts within Welcome Anywhere. That means no more manual charging and, as a result, […]

How to build hotel packages that satisfy your guests’ cravings for more than just a room

By |May 19th, 2016|

According to Visit England, the average spend per visit for domestic tourism in the UK is £198. Against a backdrop of room rates still averaging below £100 in some of the country’s most popular destinations, this again highlights the modern guest’s desire for more than ‘just’ a room.

We’ll try to avoid using the word ‘millennials’ […]

News bite: Horse & Groom is the 2016 Pub of the Year!

By |May 18th, 2016|

Welcome Anywhere user, The Horse & Groom in Bourton on the Hill, is delighted to announce that it has won the prestigious title of Pub of the Year from The Good Pub Guide 2016, a national institution known as the bible for pub-goers.

Beating off competition from over 5000 other pubs, the Horse & Groom is […]

How to choose a hotel booking system – 6 brilliant tips

By |May 12th, 2016|

You’ve chosen the linen supplier, picked the ideal colour for the restaurant walls and replaced that ageing boiler… But what next for your new hotel? There’s an entry on your to-do list labelled ‘technology’, but it has continually made way for more pressing priorities.

It’s time to tick that item off, or at least address part […]

News bite: direct hotel bookings could save tourists £20m a year

By |May 10th, 2016|

It’s not often that the subject of direct hotel bookings and the positive effects they have on guests’ pockets hits the headlines, and that makes this article from the Daily Mail Online all the more refreshing.

According to a report carried out by IHG Rewards Club, the loyalty programme of InterContinental Hotels Group, a colossal three quarters of British hotel […]

2016 hotel marketing trends update

By |May 5th, 2016|

Finally, the weather appears to be turning, and, with hoteliers across the UK scrambling to dust off the garden furniture and BBQ kit, there’s no better time to take a similar approach with the marketing plan.

2016 is hurtling by, but it is proving to be one of the most fascinating years for the hospitality industry. Things are changing […]

Act now with these 6 tips for retaining key hotel staff

By |May 4th, 2016|

If you’re a hotel owner or manager, you’ll know this feeling. Everything is going swimmingly. Occupancy is higher than it has ever been. Guest reviews on TripAdvisor are consistently 5 star. Positive mentions on social media have gone through the roof. Times are good, but you know that just one staff departure could throw everything out.

If you’re […]

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