How to get hotel front desk staff upselling effectively

By |June 30th, 2016|

Hotel guests can be a frustrating bunch, can’t they? You spend all year refurbishing your best rooms only to find that the majority of bookers opt for your standard singles and doubles, leaving those suites and deluxe rooms vacant and haemorrhaging revenue.

The key to maximising your hotel’s occupancy and raising its bottom line lies in […]

Welcome Systems are relocating!

By |June 30th, 2016|

Over the last three years, we have rebranded, launched a brand new hotel management platform, bolstered our offering with additional solutions for the hospitality industry and renamed the company ‘Welcome Systems Ltd’. It has been a pivotal time and we’re incredibly excited about what lies ahead.

It therefore gives us pleasure to announce that, in order to accommodate […]

Blog of the week: The effect of Brexit on the hospitality industry (Urban People)

By |June 24th, 2016|

This week’s blog of the week is a bit unusual, because it actually shines the spotlight on a post that was published a few weeks ago. But that’s for good reason, because today is a historic day for Britain, and if you work in the hospitality industry you’re doubtless wondering how our exit from the European Union is […]

Should hotels use the Hotel Bonanza OTA?

By |June 23rd, 2016|

There’s a new kid on the block in the land of online travel agencies (OTAs) and it promises to challenge the notion that hotels have no choice but to pay significant commissions for bookings. But should your hotel take them at their word and join Hotel Bonanza?

Any new OTA is worth a sniff if you’re […]

How can hotels use Snapchat?

By |June 16th, 2016|

Facebook? Twitter? Instagram? Pah! Snapchat is where it’s at. But how can your hotel make effective use of one of the freshest – and, on the face of it – most perplexing social networks?

Snapchat first debuted in September 2011. Now, it is estimated to be worth somewhere in the region of $18billion and reportedly has […]

Blog of the week: defining the budget boutique hotel (Boutique Hotel News)

By |June 10th, 2016|

What, exactly, is a ‘budget boutique hotel’? The phrase sounds entirely counter-intuitive; how can a hotel residing in a portion of the market generally regarded as the antithesis of the budget hotel sector be ‘budget’?

Confused? We were, until we read this brilliant blog from Boutique Hotel News.

“The term ‘budget boutique’ is something of an oxymoron, with many […]

How to deal with hotel no-shows

By |June 9th, 2016|

Picture the scene: it’s 9PM on a Monday evening and the guest you’ve assigned to room 5 hasn’t turned up. The mid-week revenue you’ve been working so hard to increase has taken yet another hit.

Worse still, this was a group booking, and the rest of the party have failed to show, too.

Second only to overbooking, […]

Blog of the week: Book Direct Strategies (Right Revenue)

By |June 2nd, 2016|

We’re fairly sure that the video below is the first example of a glossy campaign designed to educate guests on the benefits of booking directly with hotels:

This is fab stuff; if the big chains start talking about the importance of direct bookings, it will invariably raise awareness among the wider public and, hopefully, begin to encourage new habits. Perhaps, […]

A beginner’s guide to hotel legislation

By |June 2nd, 2016|

If you’re about to enter the hotel trade, have decided to open your first B&B or simply need to brush up on the rules and regulations surrounding this fabulous industry, the word ‘legislation’ may be high on your agenda.

No? Fair enough. It’s not a particularly exciting topic, but when it comes to running a hotel, […]

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