Blog of the week: Booking.com envisions the future of travel (Director.co.uk)

By |July 29th, 2016|

We’ve picked out a fascinating blog post this week which is penned by the team at Director.co.uk. They were granted access to Booking.com’s headquarters in Amsterdam where they quizzed the OTA on the future of travel. And who better to ask? Since 1996, Booking.com has been at the forefront of the digital travel revolution and […]

How to boost revenue in a B&B

By |July 28th, 2016|

A study conducted by TripAdvisor in 2015 found that smaller independent accommodation operators were providing the biggest boost to the UK’s overall average rating.

What’s more, B&Bs appear to have led that surge in quality with those based in the UK enjoying an average review rating of 4.16 our of 5. That helped put our nation’s […]

Blog of the week: creating a more convenient customer experience (Econsultancy)

By |July 22nd, 2016|

This week, our favourite hospitality-related blog post comes from Econsultancy and starts with the immortal line “Hotel stays can be incredibly frustrating”.

Ouch.

So, what’s got their goat up, then? As it turns out, a number of things – WiFi (that old chestnut), checking in, taxis and plug sockets are all put under the spotlight as things […]

Can hotels take pre-payments via online travel agencies (OTAs)?

By |July 21st, 2016|

Booking.com has started turning off the ability for guests to send their 3-digit credit card security numbers (CVV) to hotels. This marks quite a sea change in the way bookings from OTAs are secured and is likely to be of significant concern to hoteliers.

It is, however, entirely understandable, because the PCI Standard clearly states that […]

Blog of the week: UK hotels struggle to meet guests’ WiFi expectations (Travel Daily)

By |July 14th, 2016|

The blog that caught our eye this week comes courtesy of Travel Daily, and highlights the prevalence of poor WiFi at UK hotels.

According to research, 27% of hoteliers admit that their WiFi struggles to deliver an acceptable service for guests – a fact made all the more troublesome when you bear in mind that 40% of […]

Brexit and the hotel industry: doom or boom?

By |July 14th, 2016|

Richard Solomons, the chief executive of InterContinental Hotels Group (IHG), recently made the somewhat bold claim that Britain’s exit from the European Union could offer a boost for the hotel industry.

“You’re likely to see an increase in inbound travel,” Solomons said. “You may well see an increase in staycations as well.”

Ah – that word again. […]

How to improve the security of your hotel POS system

By |July 7th, 2016|

News of a security breach at the Hard Rock Hotel & Casino in Las Vegas has dominated US headlines recently. The latest in a string of hotel breaches saw hackers place malware on the company’s payment system which enabled them to access the card details of customers including everything from the card number to verification […]

Flawless online billing and rate management for pubs with rooms

By |July 5th, 2016|

Hospitality and restaurant booking software business, Welcome Systems Ltd, has released a brand new rate manager especially designed for busy pubs with accommodation.

Mark Ellis, Marketing Director at Welcome Systems, explains:

“This new module is part of our Welcome Anywhere package, and enables pubs with rooms to make pricing plans a reality through the quick set-up and management of special offers […]

Online rate management for independent hotels solved

By |July 5th, 2016|

Hospitality and restaurant booking software business, Welcome Systems Ltd, has released a brand new rate manager especially designed for independent hotels with restaurants.

Mark Ellis, Marketing Director at Welcome Systems, explains:

“This new module is part of our Welcome Anywhere package, and enables independent hotels to make their pricing plans a reality through the quick set-up and management of special […]

Blog of the week: UK accommodation beats several nations on TripAdvisor (Daily Mail)

By |July 1st, 2016|

Our favourite piece of web content this week came courtesy of the Daily Mail, who put a much needed smile on the faces of hospitality business owners in the UK when they confirmed that, compared to the French, Spanish and US, we’re really rather good at being hoteliers.

A study by TripAdvisor looked at millions of […]

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