Blog of the week: Cumbria hotels defy floods with record summer (Hotel Owner)

By |September 30th, 2016|

Few will forget the devastating floods that hit Cumbria last December. Homes, businesses and hotels were subjected to rising waters that caused untold damage and left hundreds without power for days.

However, proving just how stoic us Brits are, Cumbria Tourism has revealed that hotel occupancy in the region hit a record high of 73.6% during […]

How to use social media for your hotel (and not ruin everything)

By |September 29th, 2016|

Platforms like Twitter and Facebook were once nothing more than virtual message boards used by people intent on telling the world what they were about to eat for dinner. And then posting a photo of an empty plate when finished.

We’ve all done it, haven’t we?


Moving on…

Now, social media forms an intrinsic part of any ambitious […]

The MD’s blog: tenacious, not stubborn

By |September 27th, 2016|

Sometimes I curse myself for being too stubborn, although others may say I am tenacious. To be honest it isn’t clear to me where the distinction between the two begins and ends. All I know is that my Triumph TR7 (yep, they didn’t all rust away) is still being rebuilt after 22 years in my […]

Blog of the week: Expedia’s new revenue management tool (Hotel Marketing)

By |September 24th, 2016|

Managing rates and keeping on top of competitors in the hotel industry is difficult. Rather encouragingly, the OTAs appear to be taking note of this with Expedia the latest to jump on the revenue management tool bandwagon.

Rev+ is their attempt at providing hoteliers with actionable data and analytics and comes at no additional costs to […]

How to deal with blacklisted hotel guests

By |September 21st, 2016|

“The guest is always right” – a piece of advice which usually stands up, that is until one particular guest takes it upon themselves to detach the 60” LCD TV from the wall of your premium suite and throw it into the car park fifteen feet below the balcony.

That isn’t right, is it?

Not every guest […]

5 changes on the way for UK tourism

By |September 15th, 2016|

Britain is expected to have a tourism industry worth over £257 billion by the year 2025. Not bad for a country which accounted for just 3.4% of international tourism receipts in 2015.

But where is UK tourism headed? With Brexit an ever-present subject in news bulletins, and an economic backdrop that remains as unpredictable as it […]

Blog of the week: Changes to Google search results represent ‘watershed moment’ for hotel brands (Hotel Industry Magazine)

By |September 8th, 2016|

Google is changing its search algorithm. They do this periodically, and tend to give each big update a name like ‘Penguin’. Odd? Yep, but the changes are usually significant and impact businesses of all kinds.

David Collins, Co-Founder & Chief Operating Officer at The Great National Hotels and Resorts Group, thinks the latest batch of changes are […]

More than just a room: how to create guest experiences

By |September 8th, 2016|

Sorry – bad news. A room is no longer enough for your guests. They want more. Accommodation simply doesn’t cut it in a world where ‘experiences’ are becoming the norm.

But what is an experience, and how does it relate to our industry? Surely, the only experience you need to deliver guests is one of relaxation, […]

Blog of the week: Improving the impact of training in hospitality (Qnnect)

By |September 2nd, 2016|

When was the last time you invested in training for your hotel staff? Did you feel it benefitted the operation, or are you concerned that it was a waste of time and resource?

Unfortunately, training is often dealt a bad rap. This is the case in many industries, but can be particularly prevalent in hospitality where […]

How hotels can benefit from chat bots

By |September 1st, 2016|

Back in May, launched a ‘Booking Messages Interface’ which promised to ‘empower customers to personalise their stay’ by using only their smartphone. In a further bid to improve guest communication, the giant of the OTA world has also promised to offer full integration with Facebook Messenger’s emerging ‘chat bot’ technology.

These new services intend to […]

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