How to respond to a social media backlash against your hotel

By |January 26th, 2017|

For hoteliers, it’s a sickening sight. One glance at your smartphone following a gentle buzz in your pocket, and you’re greeted with one-hundred-and-forty characters of vitriol from a previous guest.

They hate you; they hate the hotel; they hate the staff; the room was terrible; the food worse. They’re going to head straight to TripAdvisor and […]

Blog of the week: UK hotels still favourable option for investors (CityA.M.)

By |January 20th, 2017|

Deloitte recently named Edinburgh the UK’s most attractive location for hotel investment outside London. And, while it’s no wonder that our nation’s capital remains the focal point for outside investors, Edinburgh’s rise to prominence in this area at least proves that the UK remains a shining light in hospitality.

With the word ‘Brexit’ still ringing in everyone’s […]

A recipe for the best hotel booking engine

By |January 18th, 2017|

What makes a brilliant hotel booking engine? As a hotelier or guest, have you ever stopped to ask yourself that question?

You’re excused, if you haven’t. And why should you? It’s the job of the hotel booking software vendor to take care of this for you, after all. If you’re a hotelier, you simply need to […]

Pause for thought: Why the future of housekeeping services lies in mobile apps

By |January 11th, 2017|

In a world full of technological breakthroughs and advancements that we often take for granted, there are still certain moments when you realise just how far we’ve come.

For example, a few nights ago, I spotted a particularly bright star in the sky. Curious, I reached for my smartphone, tapped a couple of times on the […]

Welcome Systems announces integration with BookingSuite’s RateManager

By |January 5th, 2017|

John Jones, Welcome Systems Ltd (left), Bernard Willems, BookingSuite (right)

Welcome Systems Ltd is the first UK hospitality booking software company to partner with BookingSuite, a unit of dedicated to supplying accommodation providers with smart services and tools to deliver enhanced guest experiences.

The result is a seamless integration between ‘Welcome Anywhere’ and BookingSuite’s RateManager […]

How to use Instagram to market your hotel

By |January 5th, 2017|

The American hotel giant, Starwood, claims it is now successfully using Instagram to drive more reservations, and in turn avoiding costly sponsored advertising on the most visual of social networks.

By linking up with shopping platform,, the hotel chain pays influencers to take photos on Instagram that are bundled with a direct booking link for […]

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