Blog of the week: why do hotels bother with receptionists? (The Economist)

By |February 24th, 2017|

If truth be told, this blog of the ‘week’ was actually published last December, but boy, should it inspire some debate!

We’ll let the piece do the talking, but the title should be all that’s needed to either raise your hackles or have you nodding in agreement, if you work in the hospitality industry.

Have a read, and […]

Webinar recap: What tech do customers expect from hotels in 2017?

By |February 22nd, 2017|

“It just looks like a great, big bowl of spaghetti,” mused Welcome Systems’ Managing Director, John Jones, as a slide depicting the current state of hotel technology appeared on the screen.

John was taking part in a webinar held jointly with Booking.com that dared to ask the question: “what technology do customers expect from your property […]

Google’s mobile-first index is incoming – is your hotel website ready?

By |February 15th, 2017|

Uh-oh, what’s Google up to now?

Last year, it was announced that the search giant would be introducing something called a ‘mobile-first index’. This sent the internet into a bit of a meltdown with web designers the world over suddenly making themselves very prominent indeed, suggesting that businesses, bloggers and anyone with a passing interest in […]

MD’s blog: bully-boy tactics and punitive contracts have no place in this industry

By |February 8th, 2017|

I don’t often get angry, do I? Hopefully I don’t, or if I do, I hope I don’t show it.

Sure, I have my moments, like when I flick to another channel during the Simpsons’ advert break, only to find that all of the other stations are on their ad break at the same time. Burning […]

New Welcome Anywhere Plus feature: guest group booking portal

By |February 7th, 2017|

There’s nothing quite like a group booking in the hotel trade. A single enquiry that results in several room sales is great for revenue, a boon for occupancy and nothing more than good, solid business which also levers food sales.

Unfortunately, hotel booking systems have often made something of a ham-fisted attempt at implementing functionality for […]

Join our webinar: What technology do customers expect from your property in 2017?

By |February 6th, 2017|

We live in very exciting times – particularly if you work in the hospitality industry. New tech surrounds us and arrives practically every day, but as a hotelier, how do you navigate the digital economy, suss out the solutions most appropriate to your business and invest in the stuff that will help you become more profitable?

Most […]

Blog of the week: English B&Bs dominate TripAdvisor awards (BBC)

By |February 3rd, 2017|

Take that, Florida, Prague and Belgium! And who says TripAdvisor isn’t capable of delivering good news to UK hospitality businesses?

TripAdvisor recently announced the winners of their 2017 Travellers’ Choice awards and in the top ten list of B&Bs and inns, UK properties absolutely stormed it, with  no less than five dominating the list.

” are […]

20 inspirational customer service quotes for hotel staff

By |February 1st, 2017|

Running a hotel front desk is challenging. Long, often unsociable hours and a multitude of disparate responsibilities can force even the most patient of hospitality workers to ‘do a Basil Fawlty’ when things get tough.

We understand exactly how you feel if you’ve had a particularly trying day behind the front desk, and with that in […]

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