Are UK hotels doing enough to capitalise on summer bonanza?

By |June 29th, 2017|

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Independent hoteliers failing to take control of their online presence and bookings this summer could be missing a massive opportunity, according to John Jones, MD of Welcome Systems Ltd.

“For many, staying in a hotel is no longer an extravagance,” he explains. […]

6 ways to maximise midweek bookings at your hotel

By |June 22nd, 2017|

It’s a perennial problem for hoteliers – how do you ensure the property isn’t a ghost town during the week?

With Brexit setting a challenging economic backdrop for the hospitality industry, reports suggest that the issue of empty hotel rooms is a growing problem. Last October, for example, the number of empty beds in London increased […]

File-and-keep tips for dealing with aggressive hotel guests

By |June 15th, 2017|

Spend enough time in the hotel industry, and you’ll almost certainly encounter an aggressive guest or two.

Aggression on behalf of such individuals can manifest itself in a number of ways. They may be verbally aggressive and call you every name under the sun, or they might pick up the signature pen and attempt to insert […]

7 things potential guests hate about your hotel website

By |June 6th, 2017|

Is ‘hate’ a strong word? Not in this context – because if you’ve ever had the misfortune of visiting a website only to be frustrated beyond belief by the way it’s constructed, you’ll have no doubt uttered that very word.

Terrible websites are commonplace in the hotel industry. And this is for one very simple reason; […]

4 things hoteliers can do today to increase direct bookings

By |June 1st, 2017|

If there’s one question hoteliers ask themselves every day, it’s: “how can I increase direct bookings?”.

And that’s understandable, because ‘beating’ the online travel agents (OTAs) feels like an impossible task…

…until you realise that it isn’t really a battle.

Seriously – in order to gain more direct bookings as a hotelier, you need to view this industry […]

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