Why you need an integrated PMS and EPOS system

By |July 27th, 2018|

In an era of ubiquitous technology, it makes sense to integrate as many hotel systems and services as possible in order to deliver even better guest experiences.

If you keep everything separate and fragmented, you’ll be missing out on some seriously important benefits.

This rule certainly applies when it comes to a hotel property management system (PMS) […]

The importance of a PMS & CRM integration (guest post)

By |July 23rd, 2018|

Travellers today are more connected, informed and tech savvy than ever before. This has opened a multitude of new ways for hotels to gather data and use it to enhance the guest experience. However, there are challenges when it comes to gaining a 360-degree view of that data. Hotels need technology solutions that can integrate […]

How to create a harmonious, productive hotel team

By |July 20th, 2018|

A happy hotel team is a productive and effective one, but achieving harmony amongst your employees can be challenging.

Here’s a few tips for independent hoteliers who want to boost staff morale, improve communications and enhance productivity in one fell swoop.
Recognise and reward hard work
If you want your hotel staff to be committed to your organisation, […]

How your hotel staff can raise guest engagement

By |July 12th, 2018|

In the digital age it may feel as though all your branding and guest engagement efforts should be focused on your hotel’s online presence.

However, winning over customers via the web is just the first step to building a loyal, long-lasting relationship with them.

The tougher challenge lies ahead, because grabbing guest attention and keeping them satisfied […]

Welcome Systems and Cendyn focus on guest behaviour

By |July 12th, 2018|

In a move designed to help hospitality businesses better engage with and retain their guests, Welcome Systems has announced a strategic partnership with Guestfolio, Cendyn’s customer relationship management (CRM) platform for hoteliers.

Guestfolio CRM will empower Welcome System’s customers to deliver the right message at the right time through marketing automation across multiple channels. This in […]

Watchdog OTA crackdown is a timely reminder for independent hoteliers

By |July 6th, 2018|

The Competition and Markets Authority (CMA) has taken online travel agents (OTAs) to task in the past week over how hotel rooms are displayed to customers, according to BBC News.

This news arrives in the wake of claims that some of the leading sites which offer booking capabilities are misleading consumers when it comes to the […]

Podcast: Interns, skills shortages and Brexit: a student’s view of hospitality (featuring Charlene McKenzie)

By |July 2nd, 2018|

In episode 7 of the Welcome Systems podcast, we invite Charlene McKenzie, a student at Cardiff Metropolitan University, to talk about the opportunities and barriers faced by hospitality students who are looking to take their first steps into the industry.

Offering a unique perspective from a future hospitality industry employee, Charlene tells us her thoughts on the […]

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