Why hotels need a CRM system

By |August 30th, 2018|

If you run an independent hotel, your customers matter more than almost any aspect of your business, therefore it’s important to manage your relationship with them effectively.

This is where a great customer relationship management (CRM) system comes into play, by providing a variety of tools to dig deep into the guest journey and maximise your […]

10 vital skills for hotel receptionists

By |August 24th, 2018|

Working in a customer-facing role is challenging in any industry, so it’s no surprise that hotel receptionists are often under considerable scrutiny.

Here’s ten skills hotel receptionists need, and the qualities employers should look for when recruiting new front desk talent.
1. Appearance that is ‘on-brand’
Every hotel is different when it comes to dress code but taking […]

The top 5 funniest things left in hotel rooms – and how you should deal with them

By |August 17th, 2018|

As the old saying goes, what happens in hotel rooms stays in hotel rooms…

With that in mind, here’s a few of the weird and whacky things guests have forgotten to take with them when checking out, as well as some tips on how independent hotels might cope when faced with a similar situation.
1. Enough potatoes […]

How to improve your hotel offering with mini events

By |August 9th, 2018|

Encouraging people to book a room at your hotel will involve a number of different strategies.

Some are obvious (someone needs a bed for the night – your hotel is well priced, well located and has great reviews).

Others… less obvious (and require some proactive thinking and planning on your part).

One excellent option is to host regular […]

Podcast: Big Beards, Silver Surfers and tech comforts: a cross-continent travel chat (featuring InnQuest and Dockmaster)

By |August 9th, 2018|

In episode 8 of the Welcome Systems Podcast, we invite InnQuest Software Vice President Kent Howard and Dockmaster President Cam Collins to join our very own John Jones for a cross-continent chat.

All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their […]

How UK hoteliers can use destination promotion to boost occupancy

By |August 2nd, 2018|

Some hotels try hard to be unique so that guests are more likely to come knocking, but the biggest influence on booking numbers will often be location, location, location.

This doesn’t mean that all your other marketing efforts are in vain; it just makes it important to emphasise that your hotel is the gateway to an […]

Request a free quote

A real person will
answer the phone

Call Us

Chat with our
specialists

Chat Now

Complete this form
and we'll
set up a meeting

Email Us