How to create a harmonious, productive hotel team

A happy hotel team is a productive and effective one, but achieving harmony amongst your employees can be challenging.

Here’s a few tips for independent hoteliers who want to boost staff morale, improve communications and enhance productivity in one fell swoop.
Recognise and reward hard work
If you want your hotel staff to be committed to your organisation, […]

By |July 20th, 2018|Industry tips|0 Comments

How your hotel staff can raise guest engagement

In the digital age it may feel as though all your branding and guest engagement efforts should be focused on your hotel’s online presence.

However, winning over customers via the web is just the first step to building a loyal, long-lasting relationship with them.

The tougher challenge lies ahead, because grabbing guest attention and keeping them satisfied […]

By |July 12th, 2018|Industry tips|0 Comments

Welcome Systems and Cendyn focus on guest behaviour

In a move designed to help hospitality businesses better engage with and retain their guests, Welcome Systems has announced a strategic partnership with Guestfolio, Cendyn’s customer relationship management (CRM) platform for hoteliers.

Guestfolio CRM will empower Welcome System’s customers to deliver the right message at the right time through marketing automation across multiple channels. This in […]

By |July 12th, 2018|Press releases|0 Comments

Watchdog OTA crackdown is a timely reminder for independent hoteliers

The Competition and Markets Authority (CMA) has taken online travel agents (OTAs) to task in the past week over how hotel rooms are displayed to customers, according to BBC News.

This news arrives in the wake of claims that some of the leading sites which offer booking capabilities are misleading consumers when it comes to the […]

By |July 6th, 2018|Industry news|0 Comments

Podcast: Interns, skills shortages and Brexit: a student’s view of hospitality (featuring Charlene McKenzie)

In episode 7 of the Welcome Systems podcast, we invite Charlene McKenzie, a student at Cardiff Metropolitan University, to talk about the opportunities and barriers faced by hospitality students who are looking to take their first steps into the industry.

Offering a unique perspective from a future hospitality industry employee, Charlene tells us her thoughts on the […]

By |July 2nd, 2018|Podcasts|0 Comments

Is your hotel PMS genuinely future-proof?

There are a number of competing hotel PMS options out there at the moment, but not all platforms are created equal.

The question you need to ask is whether or not the solution you choose will be able to stand up to changing demands and expectations in the long term.

Here are some of the things to […]

By |June 29th, 2018|Industry tips|0 Comments

Why your hotel needs to bite the bullet and invest in the latest door locks

When guests arrive at a hotel, they want to head to their room, close the door and have confidence that their privacy and security are in safe hands.

Unfortunately, a study by F-Secure has revealed that a huge number of electronic hotel door locks around the world could be compromised via a fairly straightforward hack.

This is […]

By |June 20th, 2018|Industry tips|0 Comments

Independent hotels & OTAs: finding common ground

Hotels have something of a mixed relationship with online travel agencies (OTAs), resulting in some independents taking a cautious approach to embracing the services they offer.

In spite of this, it’s impossible to ignore the influence OTAs wield in the modern marketplace.

Online travel agencies are growing quicker in terms of booking numbers than any other part […]

By |June 15th, 2018|Industry tips|0 Comments

The power of video for hotel marketing

Humans are visual creatures, so it makes sense that video is set to dominate internet traffic for the foreseeable future.

Hotels can leverage video to boost engagement with their guests, increase booking rates and secure repeat visits over time.

But where does the real power of video lie and what are the best ways for hotels to […]

By |June 7th, 2018|Industry tips|0 Comments

Great ideas for attracting guests to your hotel this summer

Summer is the season of adventure, which means millions of people will be looking to book a UK hotel and escape the daily grind.

With so many accommodation options available, independent hotels need to work harder than ever to stand out from the crowd.

Here are just a few intriguing ideas to help promote your hotel this […]

By |May 31st, 2018|Industry tips|0 Comments

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