5 ways to personalise the hotel guest experience

By going the extra mile as a hotelier, you’ll create experiences that guests share far and wide.

It’s a super-simple yet highly effective marketing strategy; you do what you do best and let guests do the talking. Thanks to the power and reach of social media, their effort alone will ensure your hotel lands in the […]

By |September 18th, 2018|Industry tips, Managing a hotel|0 Comments

Podcast: The hotel PMS: from 2D tool to a cornerstone of the guest experience

In episode 9 of the Welcome Systems podcast, John Jones, Mat Marlow and Mark Ellis talk about how far the hotel property management system (more readily referred to as the ‘PMS’) has come, and how software as a service and changing user expectations are shaping an exciting future for this once 2D tool.

Grab a coffee […]

By |September 18th, 2018|Podcasts|0 Comments

5 tips for attracting more corporate bookings at your hotel

Corporate bookings are the holy grail for hoteliers when it comes to filling midweek space that’s inconvenient for leisure guests.

There’s just one problem – attracting corporate clients is hard when you’re an independent hotelier battling against the big brands and their even bigger corporate booking schemes.

Don’t give up! Where there’s a will, there’s a way, […]

By |September 5th, 2018|Managing a hotel|0 Comments

Why hotels need a CRM system

If you run an independent hotel, your customers matter more than almost any aspect of your business, therefore it’s important to manage your relationship with them effectively.

This is where a great customer relationship management (CRM) system comes into play, by providing a variety of tools to dig deep into the guest journey and maximise your […]

By |August 30th, 2018|Hotel technology|0 Comments

10 vital skills for hotel receptionists

Working in a customer-facing role is challenging in any industry, so it’s no surprise that hotel receptionists are often under considerable scrutiny.

Here’s ten skills hotel receptionists need, and the qualities employers should look for when recruiting new front desk talent.
1. Appearance that is ‘on-brand’
Every hotel is different when it comes to dress code but taking […]

By |August 24th, 2018|Managing a hotel|0 Comments

The top 5 funniest things left in hotel rooms – and how you should deal with them

As the old saying goes, what happens in hotel rooms stays in hotel rooms…

With that in mind, here’s a few of the weird and whacky things guests have forgotten to take with them when checking out, as well as some tips on how independent hotels might cope when faced with a similar situation.
1. Enough potatoes […]

By |August 17th, 2018|Managing a hotel|0 Comments

How to improve your hotel offering with mini events

Encouraging people to book a room at your hotel will involve a number of different strategies.

Some are obvious (someone needs a bed for the night – your hotel is well priced, well located and has great reviews).

Others… less obvious (and require some proactive thinking and planning on your part).

One excellent option is to host regular […]

By |August 9th, 2018|Hotel marketing|0 Comments

Podcast: Big Beards, Silver Surfers and tech comforts: a cross-continent travel chat (featuring InnQuest and Dockmaster)

In episode eight of the Welcome Systems Podcast, we invite InnQuest Software Vice President Kent Howard and Dockmaster President Cam Collins to join our very own John Jones for a cross-continent chat.

All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their […]

By |August 9th, 2018|Podcasts|0 Comments

How UK hoteliers can use destination promotion to boost occupancy

Some hotels try hard to be unique so that guests are more likely to come knocking, but the biggest influence on booking numbers will often be location, location, location.

This doesn’t mean that all your other marketing efforts are in vain; it just makes it important to emphasise that your hotel is the gateway to an […]

By |August 2nd, 2018|Hotel marketing|0 Comments

Why you need an integrated PMS and EPOS system

In an era of ubiquitous technology, it makes sense to integrate as many hotel systems and services as possible in order to deliver even better guest experiences.

If you keep everything separate and fragmented, you’ll be missing out on some seriously important benefits.

This rule certainly applies when it comes to a hotel property management system (PMS) […]

By |July 27th, 2018|PMS system|0 Comments

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