Choosing the right OTA for your independent hotel

Whether you’re new to the hotel industry or have been part of it for decades, you’ll doubtless share one opinion on online travel agencies (OTAs).

No, no – not that one…

This one: there are so many of them. There’s the biggies, of course, but the number of smaller, niche OTAs has simply exploded in recent years.

This […]

By |October 9th, 2018|Hotel channel manager (OTA)|0 Comments

How to deal with an angry guest at the reception desk

Providing friendly, outstanding customer service is one of the key responsibilities for a hotel receptionist.

Unfortunately, if that’s the career path you’ve chosen, you’ll inevitably encounter the odd angry guest who is absolutely appalled with the level of service provided by the hotel.

While it may not be your fault or have anything to do with your […]

By |October 5th, 2018|Managing a hotel|0 Comments

How to find out why your hotel is so busy

As hotelier problems go, this one is pretty epic.

You’re busy (really busy) but you have absolutely no idea why. As far as you can tell, it isn’t anything to do with the season, there’s no local events on, and your competitors, by comparison, appear to be struggling.

What’s going on? Why are you so awesome at […]

By |September 27th, 2018|Hotel marketing, Managing a hotel|0 Comments

5 ways to personalise the hotel guest experience

By going the extra mile as a hotelier, you’ll create experiences that guests share far and wide.

It’s a super-simple yet highly effective marketing strategy; you do what you do best and let guests do the talking. Thanks to the power and reach of social media, their effort alone will ensure your hotel lands in the […]

By |September 18th, 2018|Industry tips, Managing a hotel|0 Comments

Podcast: The hotel PMS: from 2D tool to a cornerstone of the guest experience

In episode 9 of the Welcome Systems podcast, John Jones, Mat Marlow and Mark Ellis talk about how far the hotel property management system (more readily referred to as the ‘PMS’) has come, and how software as a service and changing user expectations are shaping an exciting future for this once 2D tool.

Grab a coffee […]

By |September 18th, 2018|Podcasts|0 Comments

5 tips for attracting more corporate bookings at your hotel

Corporate bookings are the holy grail for hoteliers when it comes to filling midweek space that’s inconvenient for leisure guests.

There’s just one problem – attracting corporate clients is hard when you’re an independent hotelier battling against the big brands and their even bigger corporate booking schemes.

Don’t give up! Where there’s a will, there’s a way, […]

By |September 5th, 2018|Managing a hotel|0 Comments

Why hotels need a CRM system

If you run an independent hotel, your customers matter more than almost any aspect of your business, therefore it’s important to manage your relationship with them effectively.

This is where a great customer relationship management (CRM) system comes into play, by providing a variety of tools to dig deep into the guest journey and maximise your […]

By |August 30th, 2018|Hotel technology|0 Comments

10 vital skills for hotel receptionists

Working in a customer-facing role is challenging in any industry, so it’s no surprise that hotel receptionists are often under considerable scrutiny.

Here’s ten skills hotel receptionists need, and the qualities employers should look for when recruiting new front desk talent.
1. Appearance that is ‘on-brand’
Every hotel is different when it comes to dress code but taking […]

By |August 24th, 2018|Managing a hotel|0 Comments

The top 5 funniest things left in hotel rooms – and how you should deal with them

As the old saying goes, what happens in hotel rooms stays in hotel rooms…

With that in mind, here’s a few of the weird and whacky things guests have forgotten to take with them when checking out, as well as some tips on how independent hotels might cope when faced with a similar situation.
1. Enough potatoes […]

By |August 17th, 2018|Managing a hotel|0 Comments

How to improve your hotel offering with mini events

Encouraging people to book a room at your hotel will involve a number of different strategies.

Some are obvious (someone needs a bed for the night – your hotel is well priced, well located and has great reviews).

Others… less obvious (and require some proactive thinking and planning on your part).

One excellent option is to host regular […]

By |August 9th, 2018|Hotel marketing|0 Comments

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