Podcast: Big Beards, Silver Surfers and tech comforts: a cross-continent travel chat (featuring InnQuest and Dockmaster)

In episode 8 of the Welcome Systems Podcast, we invite InnQuest Software Vice President Kent Howard and Dockmaster President Cam Collins to join our very own John Jones for a cross-continent chat.

All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their […]

By |August 9th, 2018|Podcasts|0 Comments

How UK hoteliers can use destination promotion to boost occupancy

Some hotels try hard to be unique so that guests are more likely to come knocking, but the biggest influence on booking numbers will often be location, location, location.

This doesn’t mean that all your other marketing efforts are in vain; it just makes it important to emphasise that your hotel is the gateway to an […]

By |August 2nd, 2018|Hotel marketing|0 Comments

Why you need an integrated PMS and EPOS system

In an era of ubiquitous technology, it makes sense to integrate as many hotel systems and services as possible in order to deliver even better guest experiences.

If you keep everything separate and fragmented, you’ll be missing out on some seriously important benefits.

This rule certainly applies when it comes to a hotel property management system (PMS) […]

By |July 27th, 2018|PMS system|0 Comments

The importance of a PMS & CRM integration (guest post)

Travellers today are more connected, informed and tech savvy than ever before. This has opened a multitude of new ways for hotels to gather data and use it to enhance the guest experience. However, there are challenges when it comes to gaining a 360-degree view of that data. Hotels need technology solutions that can integrate […]

By |July 23rd, 2018|Guest post, PMS system|0 Comments

How to create a harmonious, productive hotel team

A happy hotel team is a productive and effective one, but achieving harmony amongst your employees can be challenging.

Here’s a few tips for independent hoteliers who want to boost staff morale, improve communications and enhance productivity in one fell swoop.
Recognise and reward hard work
If you want your hotel staff to be committed to your organisation, […]

By |July 20th, 2018|Managing a hotel|0 Comments

How your hotel staff can raise guest engagement

In the digital age it may feel as though all your branding and guest engagement efforts should be focused on your hotel’s online presence.

However, winning over customers via the web is just the first step to building a loyal, long-lasting relationship with them.

The tougher challenge lies ahead, because grabbing guest attention and keeping them satisfied […]

By |July 12th, 2018|Managing a hotel|0 Comments

Welcome Systems and Cendyn focus on guest behaviour

In a move designed to help hospitality businesses better engage with and retain their guests, Welcome Systems has announced a strategic partnership with Guestfolio, Cendyn’s customer relationship management (CRM) platform for hoteliers.

Guestfolio CRM will empower Welcome System’s customers to deliver the right message at the right time through marketing automation across multiple channels. This in […]

By |July 12th, 2018|Hotel marketing, Press releases|0 Comments

Watchdog OTA crackdown is a timely reminder for independent hoteliers

The Competition and Markets Authority (CMA) has taken online travel agents (OTAs) to task in the past week over how hotel rooms are displayed to customers, according to BBC News.

This news arrives in the wake of claims that some of the leading sites which offer booking capabilities are misleading consumers when it comes to the […]

By |July 6th, 2018|Hotel channel manager (OTA)|0 Comments

Podcast: Interns, skills shortages and Brexit: a student’s view of hospitality (featuring Charlene McKenzie)

In episode 7 of the Welcome Systems podcast, we invite Charlene McKenzie, a student at Cardiff Metropolitan University, to talk about the opportunities and barriers faced by hospitality students who are looking to take their first steps into the industry.

Offering a unique perspective from a future hospitality industry employee, Charlene tells us her thoughts on the […]

By |July 2nd, 2018|Podcasts|0 Comments

Is your hotel PMS genuinely future-proof?

There are a number of competing hotel PMS options out there at the moment, but not all platforms are created equal.

The question you need to ask is whether or not the solution you choose will be able to stand up to changing demands and expectations in the long term.

Here are some of the things to […]

By |June 29th, 2018|PMS system|0 Comments

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