How to get hotel front desk staff upselling effectively

By |June 30th, 2016|

Hotel guests can be a frustrating bunch, can’t they? You spend all year refurbishing your best rooms only to find that the majority of bookers opt for your standard singles and doubles, leaving those suites and deluxe rooms vacant and haemorrhaging revenue.

The key to maximising your hotel’s occupancy and raising its bottom line lies in […]

Queues at Reception – A GM’s Nightmare, or an Opportunity?

By |April 10th, 2015|

We all hate queues at Reception, don’t we? Guests showing signs of buyer’s remorse before they have even sampled the hotel’s fine fare; the huffing and puffing from disgruntled customers as they jostle along the line, and tired travellers just wishing they could sign their registration cards before retiring to their comfy beds. It is a familiar story and one which dogs many a hotel.

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