Hotel technology fraud in the digital age: three things you should consider

By |December 7th, 2018|

A recent story that’s shocked the hotel industry is the data hack at Marriott’s Starwood division. Affecting over 500 million customers, the cyberattack resulted in email addresses, passport information and, most worryingly, encrypted credit card data being compromised.

When news stories like this emerge, it’s a reminder that any hotel is at risk of fraud. A […]

Is Alexa for Hospitality worth it for independent hoteliers?

By |November 20th, 2018|

Originally released in 2014, the Amazon Echo (more readily referred to as ‘Alexa’) is now a common fixture in homes across the world.

Cast your mind back to your last few visits to friends and family and it’s almost guaranteed that at least one of them will have attempted to wow you with their digital home […]

Why hotels need a CRM system

By |August 30th, 2018|

If you run an independent hotel, your customers matter more than almost any aspect of your business, therefore it’s important to manage your relationship with them effectively.

This is where a great customer relationship management (CRM) system comes into play, by providing a variety of tools to dig deep into the guest journey and maximise your […]

How cloud computing is bringing hotels into the 21st century

By |May 11th, 2018|

Cloud computing has become a much-discussed topic across most industries, praised for its ability to make modern software solutions and scalable IT resources available to everyone.

In 2018 alone, it’s estimated that around $160 billion (£118 billion) will be spent on cloud-powered services, according to the IDC.

But even in the age of affordable, accessible cloud platforms, […]

5 Hotel Chain Tech Trends That May Head the Way of Independents

By |March 13th, 2018|

It sometimes feels like the big boys of the hotel industry get to play with the tech toys before anyone else. And while the upfront cost of investing in cutting edge systems can be an obstacle for independents, trends tend to find a way of trickling down… eventually.

If you consider yourself to be a tech-savvy […]

Big data and hotels: how it’s changing the game for guests

By |February 23rd, 2018|

Travel and hospitality is an incredibly competitive industry which requires the businesses operating within to create unforgettable guest experiences.

Until now, the ability to do this has required massive marketing budgets and inordinate amounts of time.

Now, we live in a world of big data and something called ‘hyper personalisation’. In human language, this means there’s an […]

5 hotelier myths about internet connections that could damage your reputation

By |November 17th, 2017|

The world is driven by the connectivity, content and methods of communication the internet has delivered. And it’s absolutely everywhere.

Virtually every public place and method of transport now has some form of connectivity that enables us all to enjoy high speed internet access on our devices, without paying a penny.

If you’re a hotelier, you can […]

Five ways to secure your hotel’s Wi-Fi network

By |August 18th, 2017|

If you Google anything that contains the words ‘Wi-Fi’ and ‘hotel’, you’ll be met with a barrage of webpages that appear to suggest guests need to undertake military-grade cyber defence training in order to keep their personal data safe.

In truth, operating an internet-connected device in a hotel is no different to doing so within any […]

7 things potential guests hate about your hotel website

By |June 6th, 2017|

Is ‘hate’ a strong word? Not in this context – because if you’ve ever had the misfortune of visiting a website only to be frustrated beyond belief by the way it’s constructed, you’ll have no doubt uttered that very word.

Terrible websites are commonplace in the hotel industry. And this is for one very simple reason; […]

The benefits of accepting contactless payments as a hotelier

By |April 27th, 2017|

Research from the UK Card Association confirms that contactless payments totalled a whopping £25 billion in 2016 – up from £7.75 billion in 2015.

This new breed of payment technology – which enables consumers to pay for transactions worth up to £30 with a tap of their payment card or NFC-equipped device (such as a smartphone) […]

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