What can independent hotels learn from the IHG payment card data breach?

By |April 21st, 2017|

News reports have confirmed that hospitality giant, InterContinental Hotels Group (IHG), recently suffered a serious data breach, with hackers stealing the payment card data from over one-thousand of its properties.

The group originally thought just twelve hotels had been affected, until an investigation proved otherwise.

Of the 5,000 properties IHG operates worldwide, around 1,175 are thought to […]

Blog of the week: Hotel Industry Pushes Back Against Airbnb (Travel Market Report)

By |March 31st, 2017|

In the blue corner, we have the American Hotel & Lodging association. In the red corner, we have Airbnb.

And, boy, is the fight intensifying.

A recent study found that 40% of Airbnb’s total national revenue came from hosts who rent out two or more units. This, experts say, proves that the alternative accommodation service has created a business platform […]

Blog of the week: English B&Bs dominate TripAdvisor awards (BBC)

By |February 3rd, 2017|

Take that, Florida, Prague and Belgium! And who says TripAdvisor isn’t capable of delivering good news to UK hospitality businesses?

TripAdvisor recently announced the winners of their 2017 Travellers’ Choice awards and in the top ten list of B&Bs and inns, UK properties absolutely stormed it, with  no less than five dominating the list.

” are […]

20 inspirational customer service quotes for hotel staff

By |February 1st, 2017|

Running a hotel front desk is challenging. Long, often unsociable hours and a multitude of disparate responsibilities can force even the most patient of hospitality workers to ‘do a Basil Fawlty’ when things get tough.

We understand exactly how you feel if you’ve had a particularly trying day behind the front desk, and with that in […]

Blog of the week: UK hotels still favourable option for investors (CityA.M.)

By |January 20th, 2017|

Deloitte recently named Edinburgh the UK’s most attractive location for hotel investment outside London. And, while it’s no wonder that our nation’s capital remains the focal point for outside investors, Edinburgh’s rise to prominence in this area at least proves that the UK remains a shining light in hospitality.

With the word ‘Brexit’ still ringing in everyone’s […]

Blog of the week: JD Sports bets on Brexit (The Telegraph)

By |December 2nd, 2016|

It’s been quite a year, hasn’t it? And, with so much political uncertainty hanging in the air, you’d be forgiven for scouring the news headlines for something – anything – positive to brighten your day a little.

As is often the case, you need to dig a little deeper, but when you do, there are signs of […]

Behind the booking code: an interview with Welcome Anywhere developer, Jack McGuire

By |November 16th, 2016|

Earlier this month, we launched a brand new online booking system for hotels. Designed with a mobile-first mindset and drawing on thirteen years of experience, the new platform represents a seismic leap forward for Welcome Anywhere.

Forever a hospitality original, we were one of the first in the industry to develop an online hotel reservation system. […]

Blog of the week: Airbnb teams up with Qantas (Skift)

By |October 28th, 2016|

In this week’s blog of the week, one of our favourite websites, Skift, delves into the reasoning behind Airbnb’s partnership with Qantas. It’s a huge play for loyalty, they say, and an indication yet again that the accommodation sharing website is absolutely not a hotel company.

Will Airbnb launch its own loyalty scheme? And, if so, […]

Blog of the week: Cumbria hotels defy floods with record summer (Hotel Owner)

By |September 30th, 2016|

Few will forget the devastating floods that hit Cumbria last December. Homes, businesses and hotels were subjected to rising waters that caused untold damage and left hundreds without power for days.

However, proving just how stoic us Brits are, Cumbria Tourism has revealed that hotel occupancy in the region hit a record high of 73.6% during […]

Brexit and the hotel industry: doom or boom?

By |July 14th, 2016|

Richard Solomons, the chief executive of InterContinental Hotels Group (IHG), recently made the somewhat bold claim that Britain’s exit from the European Union could offer a boost for the hotel industry.

“You’re likely to see an increase in inbound travel,” Solomons said. “You may well see an increase in staycations as well.”

Ah – that word again. […]

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