What can independent hotels learn from the IHG payment card data breach?

By |April 21st, 2017|

News reports have confirmed that hospitality giant, InterContinental Hotels Group (IHG), recently suffered a serious data breach, with hackers stealing the payment card data from over one-thousand of its properties.

The group originally thought just twelve hotels had been affected, until an investigation proved otherwise.

Of the 5,000 properties IHG operates worldwide, around 1,175 are thought to […]

20 inspirational customer service quotes for hotel staff

By |February 1st, 2017|

Running a hotel front desk is challenging. Long, often unsociable hours and a multitude of disparate responsibilities can force even the most patient of hospitality workers to ‘do a Basil Fawlty’ when things get tough.

We understand exactly how you feel if you’ve had a particularly trying day behind the front desk, and with that in […]

Behind the booking code: an interview with Welcome Anywhere developer, Jack McGuire

By |November 16th, 2016|

Earlier this month, we launched a brand new online booking system for hotels. Designed with a mobile-first mindset and drawing on thirteen years of experience, the new platform represents a seismic leap forward for Welcome Anywhere.

Forever a hospitality original, we were one of the first in the industry to develop an online hotel reservation system. […]

Brexit and the hotel industry: doom or boom?

By |July 14th, 2016|

Richard Solomons, the chief executive of InterContinental Hotels Group (IHG), recently made the somewhat bold claim that Britain’s exit from the European Union could offer a boost for the hotel industry.

“You’re likely to see an increase in inbound travel,” Solomons said. “You may well see an increase in staycations as well.”

Ah – that word again. […]

News bite: Horse & Groom is the 2016 Pub of the Year!

By |May 18th, 2016|

Welcome Anywhere user, The Horse & Groom in Bourton on the Hill, is delighted to announce that it has won the prestigious title of Pub of the Year from The Good Pub Guide 2016, a national institution known as the bible for pub-goers.

Beating off competition from over 5000 other pubs, the Horse & Groom is […]

News bite: direct hotel bookings could save tourists £20m a year

By |May 10th, 2016|

It’s not often that the subject of direct hotel bookings and the positive effects they have on guests’ pockets hits the headlines, and that makes this article from the Daily Mail Online all the more refreshing.

According to a report carried out by IHG Rewards Club, the loyalty programme of InterContinental Hotels Group, a colossal three quarters of British hotel […]

Not all short stays need to be naughty…

By |January 20th, 2016|

Let’s lift the veil and uncover one of the largest elephants in our industry: short stays. And, no, I’m not talking about those single nighters hoteliers toil over fulfilling at weekends; I’m referring to the really short stays.

A recent article in The Times highlighted the rise of the ‘dirty weekend’. Also – and somewhat unpalatably […]

Can B&Bs help change lives this winter?

By |December 31st, 2015|

John Jones, Managing Director of Welcome Systems Ltd asks if your B&B would ever offer rooms to a homeless guest or refugee?

This is a question increasingly being put to B&B owners as winter temperatures plunge across the UK and official figures show that over 50,000 families in England are currently living in temporary accommodation.

This is […]

Wearables: coming to a hotel near you, soon

By |August 12th, 2015|

Have you spotted an Apple Watch yet? What about someone sporting an Android Wear timepiece? The chances are, you probably haven’t, and you may even wonder what on earth we’re referring to.

‘Wearables’, as they have become known, are electronic devices posing as pieces of jewellery or clothing. Clever jumpers which can keep you warm in […]

Amazon to enter hotel booking arena?

By |December 2nd, 2014|

Fresh rumours from the US have suggested that ‘everything store’ Amazon is likely to enter the hotel booking sector in 2015 in a bid to take on the likes of Booking.com and TripAdvisor.

[…]

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