5 ways to personalise the hotel guest experience

By |September 18th, 2018|

By going the extra mile as a hotelier, you’ll create experiences that guests share far and wide.

It’s a super-simple yet highly effective marketing strategy; you do what you do best and let guests do the talking. Thanks to the power and reach of social media, their effort alone will ensure your hotel lands in the […]

GDPR – Final checklist for your independent hotel

By |May 24th, 2018|

The General Data Protection Regulation (GDPR) is set to lurch into life on May 25th, and the chances are, you’ll already have spent a lot of time and effort preparing for its arrival.

Despite this, and with such a big change to regulation, it’s always sensible to run through some final checks to make sure that […]

What you need to know about Cut Tourism VAT (and why we’re supporting it)

By |January 19th, 2018|

Welcome Systems is fully backing the Cut Tourism VAT campaign, because we absolutely agree with its request for the Government to reduce VAT on tourist accommodation from 20% to 5%.

Thirty-one European countries already enjoy the benefits of reduced tourism VAT. It results in more business investment and savings passed onto consumers, while UK tourism firms […]

5 hotelier myths about internet connections that could damage your reputation

By |November 17th, 2017|

The world is driven by the connectivity, content and methods of communication the internet has delivered. And it’s absolutely everywhere.

Virtually every public place and method of transport now has some form of connectivity that enables us all to enjoy high speed internet access on our devices, without paying a penny.

If you’re a hotelier, you can […]

Summer Hotelier Tips Special: 5 ingenious pricing strategies for smaller hotels

By |July 5th, 2017|

Large hotels often benefit from dedicated revenue managers who’s job it is to scour the market, looking for opportunities to maximise room rates for profitability and occupancy.

If you’re running a small hotel, we’re going to take a wild guess that you probably haven’t got a revenue manager.

It’s you, isn’t it?

Only, you’re the gardener, too. And […]

Are UK hotels doing enough to capitalise on summer bonanza?

By |June 29th, 2017|

Get a FREE 2 month trial of the Welcome Anywhere hotel booking system and RateManager by BookingSuite!

Independent hoteliers failing to take control of their online presence and bookings this summer could be missing a massive opportunity, according to John Jones, MD of Welcome Systems Ltd.

“For many, staying in a hotel is no longer an extravagance,” he explains. […]

How to make the most of your hotel’s OTA profile

By |May 24th, 2017|

There’s no getting away from it – if you mention the acronym ‘OTA’ to most hoteliers, they’ll either wince, roll their eyes or suggest the conversation heads elsewhere.

The fact remains, however, that 76% of UK consumers booked their holidays online during 2016. That’s a huge number of people heading to the web in order to […]

The benefits of accepting contactless payments as a hotelier

By |April 27th, 2017|

Research from the UK Card Association confirms that contactless payments totalled a whopping £25 billion in 2016 – up from £7.75 billion in 2015.

This new breed of payment technology – which enables consumers to pay for transactions worth up to £30 with a tap of their payment card or NFC-equipped device (such as a smartphone) […]

What can independent hotels learn from the IHG payment card data breach?

By |April 21st, 2017|

News reports have confirmed that hospitality giant, InterContinental Hotels Group (IHG), recently suffered a serious data breach, with hackers stealing the payment card data from over one-thousand of its properties.

The group originally thought just twelve hotels had been affected, until an investigation proved otherwise.

Of the 5,000 properties IHG operates worldwide, around 1,175 are thought to […]

Future hotels: 3 tech trends that will shape the hotels of tomorrow

By |April 13th, 2017|

The hospitality industry continues to benefit from some wonderful innovation. Hotel booking systems are now affordable, intuitive powerhouses and in-room services have moved far beyond the provision of a flat screen TV and WiFi internet connection.

It’s an incredibly exciting time to be involved in this industry, and it shows no signs of slowing down. But, […]

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