The impact of reviews on the hotel industry… and how to deal with them (guest infographic)

By |May 18th, 2017|

The hotel industry has been revolutionized since the advent of the Internet and the ubiquity of the smartphone. The general public is now empowered to pick up their phone or tablet and report their opinion and feedback about a hotel experience to the greater world.

This is immensely powerful and the hotel industry has had to […]