Managing a Hotel

Hotel management can be quite a challenge! Explore our blogs for the best ways to choose and integrate hotel management software to support and enhance your management processes, delight guests and maintain a happy team.

How your PMS improves hotel staff productivity

By |March 6th, 2019|

Considering how hard hoteliers work, it feels almost insulting to accuse them of ever being unproductive.  These are people who manage to cram twenty-five hours of work into a single shift.  There are thankless days when it seems struggling through is the best anyone can do.

If you’re having issues with hotel staff productivity, I’ve got […]

The subtle future of the hotel guest experience

By |February 22nd, 2019|

You can be forgiven for acquainting the idea of “change” with the word “radical”.  Often change is punctuated by a glitter cannon.  In software terms, innovation is celebrated, advertised, and delivered with a great big neon arrow.  Yet, when we think of innovation, we rarely think “hotels”.

But that doesn’t mean that hotels aren’t evolving.  In […]

How to create a killer room rate strategy for your hotel

By |February 14th, 2019|

We can write teaching-gran-to-suck-eggs articles about being customer focussed on repeat until they become white noise.  And it stands to reason; your hotel’s warm and friendly experience will always be top priority.  However, you can’t provide warmth or friendship if there’s nobody booked in to experience it.

You’re still running a business, after all… right?

Those doors […]

New Year’s resolutions for independent hoteliers

By |January 3rd, 2019|

So, here it is; 2019. Another new year. Time to pack away the Christmas tree (unless you’re doing the whole ’twelve days’ thing), and start the new year with a bang.

But how do you do that as a busy independent hotelier? With chain hotels continuing to pop up everywhere and brands such as Airbnb redefining […]

Podcast: How to be a successful hotelier in the digital age (feat. Stoberry House and Knockendarroch)

By |December 20th, 2018|

In episode 12 of the Welcome Systems podcast, we’re joined by two award-winning hoteliers – Frances Meeres Young of Stoberry House and Struan Lothian from Knockendarroch Hotel and Restaurant.

Having both picked up prestigious awards from the Good Hotel Guide this year, we decided to quiz Frances and Struan on what it takes to become a […]

4 ways to gain more direct bookings for your hotel in 2019

By |December 18th, 2018|

Online travel agencies aren’t going anywhere – let’s get that particular fact out of the way immediately. That means savvy hoteliers will continue to pay commission for the new bookings generated by sites such as Booking.com.

But that’s not a bad thing. You see, if you’re running one of the latest channel managers for hotels, you’ll […]

What do hotels want for Christmas? The answers are in…

By |December 11th, 2018|

A couple of weeks ago, we asked UK hoteliers what they’d like to buy their hotels for Christmas.

It only seemed fair. After all, on the 25th December, we all get to open our own presents – so why shouldn’t the fabulous hotels that can be found in every nook and cranny of this country get […]

How to deal with an angry guest at the reception desk

By |October 5th, 2018|

Providing friendly, outstanding customer service is one of the key responsibilities for a hotel receptionist.

Unfortunately, if that’s the career path you’ve chosen, you’ll inevitably encounter the odd angry guest who is absolutely appalled with the level of service provided by the hotel.

While it may not be your fault or have anything to do with your […]

How to find out why your hotel is so busy

By |September 27th, 2018|

As hotelier problems go, this one is pretty epic.

You’re busy (really busy) but you have absolutely no idea why. As far as you can tell, it isn’t anything to do with the season, there’s no local events on, and your competitors, by comparison, appear to be struggling.

What’s going on? Why are you so awesome at […]

5 ways to personalise the hotel guest experience

By |September 18th, 2018|

By going the extra mile as a hotelier, you’ll create experiences that guests share far and wide.

It’s a super-simple yet highly effective marketing strategy; you do what you do best and let guests do the talking. Thanks to the power and reach of social media, their effort alone will ensure your hotel lands in the […]

Request a free quote

A real person will
answer the phone

Call Us

Chat with our
specialists

Chat Now

Complete this form
and we'll
set up a meeting

Email Us