What do hotels want for Christmas? The answers are in…

By |December 11th, 2018|

A couple of weeks ago, we asked UK hoteliers what they’d like to buy their hotels for Christmas.

It only seemed fair. After all, on the 25th December, we all get to open our own presents – so why shouldn’t the fabulous hotels that can be found in every nook and cranny of this country get […]

How to deal with an angry guest at the reception desk

By |October 5th, 2018|

Providing friendly, outstanding customer service is one of the key responsibilities for a hotel receptionist.

Unfortunately, if that’s the career path you’ve chosen, you’ll inevitably encounter the odd angry guest who is absolutely appalled with the level of service provided by the hotel.

While it may not be your fault or have anything to do with your […]

How to find out why your hotel is so busy

By |September 27th, 2018|

As hotelier problems go, this one is pretty epic.

You’re busy (really busy) but you have absolutely no idea why. As far as you can tell, it isn’t anything to do with the season, there’s no local events on, and your competitors, by comparison, appear to be struggling.

What’s going on? Why are you so awesome at […]

5 ways to personalise the hotel guest experience

By |September 18th, 2018|

By going the extra mile as a hotelier, you’ll create experiences that guests share far and wide.

It’s a super-simple yet highly effective marketing strategy; you do what you do best and let guests do the talking. Thanks to the power and reach of social media, their effort alone will ensure your hotel lands in the […]

5 tips for attracting more corporate bookings at your hotel

By |September 5th, 2018|

Corporate bookings are the holy grail for hoteliers when it comes to filling midweek space that’s inconvenient for leisure guests.

There’s just one problem – attracting corporate clients is hard when you’re an independent hotelier battling against the big brands and their even bigger corporate booking schemes.

Don’t give up! Where there’s a will, there’s a way, […]

10 vital skills for hotel receptionists

By |August 24th, 2018|

Working in a customer-facing role is challenging in any industry, so it’s no surprise that hotel receptionists are often under considerable scrutiny.

Here’s ten skills hotel receptionists need, and the qualities employers should look for when recruiting new front desk talent.
1. Appearance that is ‘on-brand’
Every hotel is different when it comes to dress code but taking […]

The top 5 funniest things left in hotel rooms – and how you should deal with them

By |August 17th, 2018|

As the old saying goes, what happens in hotel rooms stays in hotel rooms…

With that in mind, here’s a few of the weird and whacky things guests have forgotten to take with them when checking out, as well as some tips on how independent hotels might cope when faced with a similar situation.
1. Enough potatoes […]

How to create a harmonious, productive hotel team

By |July 20th, 2018|

A happy hotel team is a productive and effective one, but achieving harmony amongst your employees can be challenging.

Here’s a few tips for independent hoteliers who want to boost staff morale, improve communications and enhance productivity in one fell swoop.
Recognise and reward hard work
If you want your hotel staff to be committed to your organisation, […]

How your hotel staff can raise guest engagement

By |July 12th, 2018|

In the digital age it may feel as though all your branding and guest engagement efforts should be focused on your hotel’s online presence.

However, winning over customers via the web is just the first step to building a loyal, long-lasting relationship with them.

The tougher challenge lies ahead, because grabbing guest attention and keeping them satisfied […]

Why your hotel needs to bite the bullet and invest in the latest door locks

By |June 20th, 2018|

When guests arrive at a hotel, they want to head to their room, close the door and have confidence that their privacy and security are in safe hands.

Unfortunately, a study by F-Secure has revealed that a huge number of electronic hotel door locks around the world could be compromised via a fairly straightforward hack.

This is […]

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