MD’s blog: Why the hotel online booking web page is now secondary

By |January 12th, 2018|

“Direct is best”; “101 ways to avoid paying OTAs”; even “How to Win The OTA War”. We’ve all seen countless taglines and blog posts of this nature. In fact, we’ve written a significant number of them ourselves!

Alas, times have changed.

Hotel booking engines are vitally important. But they’re now secondary.

There, I’ve said it. This should come […]

MD’s blog: hoteliers should ignore stratospheric tech predictions at their peril

By |March 22nd, 2017|

When I was an 11-year-old kid in the seventies, we had a book club at school. Every month, we’d be given a pamphlet from the incomprehensibly-named ‘Scholastic Book Services’ (I thought it must have been the same company my mum bought her corn plasters from) and asked to choose a book for delivery next month. […]

MD’s blog: bully-boy tactics and punitive contracts have no place in this industry

By |February 8th, 2017|

I don’t often get angry, do I? Hopefully I don’t, or if I do, I hope I don’t show it.

Sure, I have my moments, like when I flick to another channel during the Simpsons’ advert break, only to find that all of the other stations are on their ad break at the same time. Burning […]

The MD’s blog: Walk 500 miles? I’ll even put up with ‘locker people’ for our critical partners!

By |December 22nd, 2016|

It’s a small world, isn’t it?

I don’t mean that I know your next-door neighbour or went to school with your aunt – I’m referring to the fact that the world is literally quite small. Or so it appeared to me this week when I left Birmingham and arrived in Amsterdam an hour or so later.

Sure, […]

The MD’s blog: tenacious, not stubborn

By |September 27th, 2016|

Sometimes I curse myself for being too stubborn, although others may say I am tenacious. To be honest it isn’t clear to me where the distinction between the two begins and ends. All I know is that my Triumph TR7 (yep, they didn’t all rust away) is still being rebuilt after 22 years in my […]

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