In episode 11 of the Welcome Systems podcast, we talk to founder and CEO of Flexkeeping, Luka Berger about how hotels can become more efficient and productive by using the technology that dominates our personal lives. We also touch on our favourite topic, Brexit, and consider how UK hotels can overcome the language barriers that […]
In the latest Welcome Systems podcast, we’re joined by Nicola Graham, Director of Marketing at Cendyn – the team behind the brilliant Guestfolio CRM system that’s designed specifically for the hospitality industry.
We talk about the modern guest journey, and think about how hoteliers can create memorable guest experiences by using the latest marketing techniques and […]
In episode 9 of the Welcome Systems podcast, John Jones, Mat Marlow and Mark Ellis talk about how far the hotel property management system (more readily referred to as the ‘PMS’) has come, and how software as a service and changing user expectations are shaping an exciting future for this once 2D tool.
Grab a coffee […]
Podcast: Big Beards, Silver Surfers and tech comforts: a cross-continent travel chat (featuring InnQuest and Dockmaster)
In episode 8 of the Welcome Systems Podcast, we invite InnQuest Software Vice President Kent Howard and Dockmaster President Cam Collins to join our very own John Jones for a cross-continent chat.
All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their […]
Podcast: Interns, skills shortages and Brexit: a student’s view of hospitality (featuring Charlene McKenzie)
In episode 7 of the Welcome Systems podcast, we invite Charlene McKenzie, a student at Cardiff Metropolitan University, to talk about the opportunities and barriers faced by hospitality students who are looking to take their first steps into the industry.
Offering a unique perspective from a future hospitality industry employee, Charlene tells us her thoughts on the […]
In episode 6 of the Welcome Systems podcast, we chat to Lorraine Orr, Privacy and Security Consultant in the BSI Cyber Security and Information Resilience Team. The topic of discussion centres around four letters – GDPR (that’ll be the ‘General Data Protection Regulation’, which comes into effect on May 25th).
With May fast approaching, UK businesses are being tasked […]
In episode 5 of the Welcome Systems podcast, we chat to Barry Clark, Managing Director of Dunedin Consultancy, and Hefin Morris, Operations Director at Welcome Systems, about the challenges that come with managing millennials in hotels.
We discuss (amongst other stuff relating to this fascinating generation):
the changing migrant working market;
the approach to life, work and […]
In episode 4 of the Welcome Systems podcast, we discuss labour management with Gareth Thomas, Business Development Manager at Catton Hospitality and John Jones, MD at Welcome Systems.
What is modern labour management? How does it impact productivity, staff satisfaction, the hotel’s bottom line and, most importantly, the guest experience?
John, Gareth and Mark delve deeply into this […]
In episode 3 of the Welcome Systems podcast, we invite founder and CEO of Right Revenue, Adrienne Hanna, to unpick the contentious subject of rate management for hotels.
This fascinating insight into what is often considered the ‘dark art’ of hotel management asks one of the industry’s foremost experts in the field the following questions:
What’s the […]
In episode 2 of the Welcome Systems podcast, we invite Mark Ferguson from More Fire PR to discuss how hotels can manage their reputation both on- and offline.
Mark tells us what PR is in the digital age and how PR works for hotels. We also discuss the thorny topic of guest reviews and somehow relate […]