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“We’ve currently got twenty-five pubs with letting rooms, and last year we made the decision to change our PMS. This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS.”
Chris Wright, Retail Training Manager , Wadworth

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“We started five years ago and were completely new to the hospitality sector. We had to look at everything to do with a hotel business from scratch, and we were a bit lost to tell the truth.

“Reviewing our booking needs and looking at the mass of software that’s out there, we quickly realised that we needed to go online, and I’m very pleased that we chose to use Welcome Anywhere.

“If I look at our website now the customer journey is exactly where we want it to be. When a guest books a room the links to third-class agents like Booking.com are seamless.”

“Welcome Anywhere is commission-free and highly affordable. I can now update key information myself, client booking confirmations are fully automated and the system is completely mobile, so I can keep up-to-date using a tablet or smartphone even when I’m out of the office.

“Welcome Anywhere is also integrated with the online travel agencies (OTAs), cutting out any risk of double bookings and giving me real peace of mind. The new rate manager includes some very interesting features and we’re now looking forward to a busy summer season.”

Martin Horner, Owner , Boho Pub Co
“Our bookings management system at The Plough needed an upgrade and Welcome Anywhere has proved to be very effective in meeting our needs as a standalone hotel with 38 bedrooms.

“It’s useful for us to have Welcome as a local provider, as we’re both based in Northamptonshire, but the most significant factor for us has been Welcome Anywhere’s user-friendliness.

“Setting up Welcome takes a fraction of the time, and it’s been very straightforward for us to train other staff on the system.”

Colin Woods, General Manager , The Plough
“A really important point was that being on the Isle of Man means it can be difficult to get maintenance for software or hardware issues quickly and efficiently. The fact that Welcome is fully cloud-based and there are no physical moving parts makes a lot of sense for us.

“In addition we really value its simplicity of use. Training takes less than a day and it’s so easy to operate.

“A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System.”

Elizabeth Wells, Reservations Manager, The Mannin Hotel
“After using Welcome Anywhere for the best part of a decade I’ve really come to appreciate its accessibility – it’s extremely user-friendly and very straightforward to set up.

“There’s always been a member of their team available if we’ve needed support and its regular system updates are very good for ensuring that our service moves with the times.

“Overall Welcome is proving ideal for our needs.”

Cathy Grice, Owner , The Farm Burscough
“We have seven rooms at the The George at Backwell and the thing I like most about using Welcome Anywhere as our Property Management System is its simplicity.

“It’s very visual and enables me to easily manoeuvre around the screen and quickly assess what’s going in a straightforward manner. This is really important in our business which gets extremely busy. The customer service team at Welcome are also very helpful if I need to get in touch with them.

“Without a system like Welcome Anywhere the work we carry out would be very time consuming. “

Nicola Payne, Hotel Manager , The George at Backwell
“My introduction to Welcome Anywhere happened about a year ago. Up until this point, as a seven-bedroom property, we’d managed all of our bookings using a good old-fashioned paper ledger and pencil.

“I think it was the tone of Welcome’s website that initially attracted me. It was very friendly and not too corporate. I needed something that was flexible and straightforward and this looked like just the thing.

“I sent an online enquiry and received a very pleasant phone call from one of the Welcome team. They listened carefully to all of the details that I needed a system to deliver, and weren’t pushy at all which is something that I appreciated.

“I really like Welcome Anywhere. It’s a very easy system to use and I’m delighted with what it does for us.”

Paula Smalley, Owner , Tigh Na Mara Guesthouse
“We learnt about Welcome Anywhere through word-of-mouth and my daughter also worked with the system for a while, so we had a good idea of the benefits involved and how it all worked.

“The Dashboard layout for Welcome Anywhere is really good – it’s very intuitive and easy to use. The fact that it’s also linked to the Online Travel Agencies, including Booking.com, is also ideal for our needs.

“It’s reassuring to know that the system is operating 24 hours-a-day. We have five rooms and it’s great to have the confidence that there will be no problems such as double bookings.”

Mike Bradburn, Owner , Copley Arms
“We’ve been using Welcome Anywhere since February this year after deciding to replace our previous booking system and the cost and customer service advantages have been tremendous.
“Welcome Anywhere is commission-free and highly affordable. I can now update key information myself, client booking confirmations are fully automated and the system is completely mobile, so I can keep up-to-date using a tablet or smartphone even when I’m out of the office.
“Welcome Anywhere is also integrated with the online travel agencies (OTAs), cutting out any risk of double bookings and giving me real peace of mind. The new rate manager includes some very interesting features and we’re now looking forward to a busy summer season.”
Carol Duffus, Owner, Knockomie Hotel
We found Welcome Anywhere provided the perfect balance of functionality and affordability and since committing to the software we have had nothing but a positive experience.

Tom Greenstock, Horse and Groom
As we’ve developed and grown, so has Welcome, and we’ve been able to work together, fine tuning our room detail and packages.
When we came here in 2007 the booking system was a Boots diary, and we have moved so much further forward with Welcome’s help. We were very proud to pick up the Brewery Annual Award for Best Accommodation House Tenancy in January, 2015. We couldn’t have done that without Welcome!

Charlie Edgeler, Jubilee Inn
The whole team at Welcome has been very helpful, utterly professional, and willing listeners during the implementation of our online booking system and diary. Would I recommend Welcome? Yes!

Harry Berger, Stanley House
Until quite recently we were using a home-designed Excel product to manage our room bookings which my brother had designed! This worked quite well initially, but it was only on one computer and had some bugs, which meant that it couldn’t grow with every Microsoft update. This was a bit problematic.

Eventually The Jura Hotel got too big for this system so we started to look for a professional supplier. The Welcome Anywhere online option means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop.

The way the invoicing is set up means that we can’t check guests out until they’ve settled their bill, which is obviously very helpful. We also wanted to see at a glance whether we’d had to turn any bookings away on a certain day.

All hotels have their own intricacies and the Welcome team have proved to be very clever at helping us adapt the system to meet our specific needs.

Cath McCallum, Jura Hotel
Firstly, some great feedback from our team with regards to the new additions – group bookings are so much easier to put on the system now! You have potentially saved me hours editing different rooms.

We’re really excited that Welcome are taking on board feedback from clients like us.

Simon Wellington, The Grand Hotel, Swansea
We met Welcome Systems at a trade exhibition whilst looking for an alternative PMS and I haven’t regretted for a single moment our decision to change to theirs. They are a professional, helpful, straightforward company.
Their in-house and online hotel booking system works 100% all the time.

I cannot recommend them enough. Their attitude and good grace was everything we could hope for.

Blossom Hoyles, Hotel Continental, Harwich